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Shipping & Returns Shipping & Returns

 

Shipping

Shipping fee for orders:

  • $0.00 - 74.99 = $9.50
  • $75.00 - & up = $0.00 (For most orders, restrictions apply.)

Above shipping charges are estimated only and do not apply to international shipments. Heavier items such as scooters, wheelchairs, seat lift chairs, and some incontinence products will have a higher shipping cost. Abbey Medical will confirm any other additional shipping charges only when necessary.

Please contact Abbey Medical if you have any further questions regarding shipping and handling rates.

Most orders are shipped the same day. Items are shipped ground delivery throughout the United States. Overnight shipping is available for an additional charge. For a quote on overseas shipping please provide us with a complete address including country name and phone number along with the order.

Return Policy

Unused / Unopened merchandise may be returned within 10 days to receive a refund of the purchase price less 20% restocking fee. The item being returned must be in its original packaging.

To process a return please follow the steps below:

  1. Before returning, please contact customer service at 559-431-1000 for a return authorization (RA) number. You must write the RA number on the outside of the package you are returning. Returns without a RA number may be refused and sent back to you.
  2. If the item you are returning is defective we will send a UPS call tag to retrieve your package. For all other returns the customer is responsible for shipping costs. Please insure your package if returning via postal service in case it gets lost or is damaged.

Upon receipt of the returned item we will either credit your credit card or, if you paid by check or money order, we will send you a refund check.

 

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